Used for
- Improving customer service efficiencyEnhancing organization of support ticketsAutomating response and follow-up tasksIntegrating customer support with websitesPersonalizing customer interactions
Features
- Easy integrationAI-generated repliesAI-driven ticket organizationAutomated to-do listsCustomizable tabsUser attribute insightsKanban board trackingRule-based filtersFollow-up workflowPriority support in Pro planAI-powered todo list for actionable tasksBuilt-in 'Follow Up' workflow to track important ticketsCustomizable tab organization for ticket sortingAI-driven reply writing based on conversation contextCustomer insights and attributes displayed for personalized interactionsKanban board for tracking ticket progressSeamless website integration via form, widget, or APIUnlimited ticket managementRule-based filters for ticket sorting
What is Userscom?
Userscom is an AI-powered customer support ticketing software that helps streamline customer service processes through automation and organization.How does Userscom improve customer service efficiency?
Userscom uses AI to automate task identification, organize tickets, generate replies, and track important follow-ups, enabling faster responses and improved productivity.Is there a free plan available for Userscom?
Yes, Userscom offers a free plan that provides essential features and unlimited ticket management suitable for small websites.What are the main features of Userscom?
Main features include AI-powered todo lists, customizable ticket organization, automated reply writing, Kanban board for ticket tracking, and seamless website integrations.Can Userscom be integrated with my existing website?
Yes, Userscom can be integrated via contact forms, popup widgets, or API to ensure smooth customer support management from your existing platforms.What support does Userscom provide for Pro Plan users?
Pro Plan users receive priority support, unlimited ticket management, and access to advanced features like AI for unlimited tickets, customer attributes, and more.How does the AI reply writer work?
The AI reply writer analyzes the context of conversations and generates appropriate responses based on prompts, saving time and effort in customer communication.What is the Kanban board feature in Userscom?
The Kanban board allows you to visually sort and track support tickets, managing progress and prioritizing key tasks effectively.How do customizable tabs help in organizing tickets?
Customizable tabs allow you to sort tickets into categories like refunds or custom tags, making it easier to focus on specific issues and manage workload effectively.Can I use Userscom for handling a large number of customer tickets?
Yes, Userscom is designed to handle unlimited tickets efficiently, especially with features available in the Pro Plan for businesses.]}