Used for
- Slack integration for ticket managementAutomated support ticket resolutionReal-time chat supportOmni-channel customer supportEmail integration for support
Features
- Security ComplianceAnalytics DashboardSlack IntegrationCRM syncCustom WorkflowsOmni-channel inboxAI-Powered TicketingAutomated Ticket PrioritizationHelpdesk IntegrationKanban Ticket ViewAI-powered ticket tracking in SlackAutomatic ticket prioritization and assignmentIntegration with task managers, CRM, HRIS, and marketing toolsAutomated categorization of ticket typesAnalysis of response and resolution timesOmni-channel inbox for managing tickets across various sourcesSupport for managing Slack channels and DMsCapability to forward support emails into SlackIn-app live chat for real-time customer interactionSLA tracking with alerts and escalation paths
What is Unthread?
Unthread is an AI-powered ticketing system that integrates with Slack to enhance support efficiency by automatically tracking conversations as tickets.How does Unthread integrate with Slack?
Unthread integrates with Slack by tracking conversations as tickets, allowing for prioritization, assignment, and resolution within Slack.Can Unthread prioritize and assign tickets automatically?
Yes, Unthread uses AI to automatically prioritize and assign tickets to the appropriate team members.What types of integrations does Unthread support?
Unthread supports integration with task managers, CRM, HRIS, and marketing tools.How does Unthread help in managing SLAs?
Unthread allows you to set alerts and escalation paths to ensure SLAs are met, measuring and improving response times.Can Unthread handle omni-channel ticket management?
Yes, Unthread provides an omni-channel inbox for managing tickets and data across various customer sources.Does Unthread support live chat with customers?
Yes, Unthread offers in-app live chat for real-time customer interaction directly from a Slack channel.How can support emails be managed with Unthread?
Support emails can be forwarded into Slack to create private threads with Unthread, allowing unified management.What analytics does Unthread provide?
Unthread provides analytics on response and resolution times, and can automatically categorize ticket types.Is Unthread suitable for HR and IT support?
Yes, Unthread is suitable for HR and IT support teams, as well as customer support, sales, and marketing teams.