Used for
- Appointment schedulingCustomer interaction automationCustomer Inquiry HandlingDealership ManagementService Operation Optimization
Features
- Automated appointment bookingGenerative AI for voice technologyCustom conversation routingPre-built DMS integrationsAutomated status updatesCustomer intent detectionLive DMS activity trackingInbound call answeringScalable customer serviceEnhanced BDC efficiencyScalable customer service operationsCustomizable conversation routing and labelingReal-time customer interaction managementAutomated customer status updatesImproved customer satisfaction index (CSI)Reduction in service advisors' workload
What is Numa?
Numa is an AI-powered platform designed to enhance the performance of car dealerships by automating customer interactions and streamlining operations using Generative AI technology.How does Numa improve dealership efficiency?
Numa automates routine tasks such as appointment booking and call answering, allowing dealership staff to focus on personalized customer service and improving overall efficiency.What technology does Numa use?
Numa utilizes Generative AI for voice technology to manage customer interactions and streamline dealership operations.Can Numa integrate with existing dealership systems?
Yes, Numa offers pre-built integrations with leading Dealership Management Systems (DMS) for seamless communication and customer engagement.How does Numa help in customer interaction?
Numa automates customer interactions through features like customizable conversation routing and labeling, along with real-time interaction management to enhance customer experience.What is the benefit of automated customer status updates?
Automated customer status updates help in boosting the customer satisfaction index (CSI) by keeping customers informed and reducing the workload of service advisors.How does Numa handle customer inquiries?
Numa handles customer inquiries by using Generative AI technology to answer inbound calls, detect customer intent, and schedule appointments without human involvement.Is Numa scalable for large dealerships?
Yes, Numa is designed to scale customer service operations to meet customer demand without increasing headcount.How does Numa contribute to building a loyal customer base?
By providing automated, personalized service and seamless customer interactions, Numa helps dealerships build a fanatically loyal customer base.What is the primary benefit of using Numa in a dealership?
The primary benefit is the improvement in dealership performance and customer satisfaction by automating routine tasks and enhancing personalized customer interactions.