Used for
- Customer Support AutomationCustomer interaction analyticsRepetitive query handlingAI-enhanced live chat supportHelp center management
Features
- AI ChatbotLive ChatCustomer insightsAI WorkspaceHelp Center IntegrationTyping SuggestionsQuick RepliesReportingAI Offline SupportWhite LabelAI Chatbot powered by ChatGPT for handling repetitive queriesIntegration with existing help centers to suggest relevant articlesHuman handoff for complex or unique customer inquiriesAI-enhanced workspace for summarizing and rephrasing conversationsAutomated offline responses to customer queriesQuick replies feature to answer repetitive questions efficientlyLive chat widget for real-time customer interactionTyping suggestions to assist users during chatCollaborative answering by starting a sentence and letting AI continueCustomizable help center for customer self-service
What is Kastro?
Kastro is an AI-powered customer support platform that helps streamline support operations by handling repetitive questions and enabling human handoff for complex issues.How does Kastro enhance customer support?
Kastro uses an AI Chatbot powered by ChatGPT to handle repetitive queries, suggest relevant articles, and allow human handoff for complex issues, thus enhancing support efficiency.Can Kastro integrate with existing help centers?
Yes, Kastro can integrate with existing help centers to suggest relevant articles and enhance customer self-service.What are the key features of Kastro?
Kastro offers features such as an AI chatbot, integration with help centers, human handoff for complex issues, AI-enhanced workspace, automated offline responses, quick replies, and a customizable help center.Is Kastro suitable for e-commerce businesses?
Yes, Kastro is suitable for e-commerce businesses as it provides AI-enhanced live chat support and helps manage customer interactions effectively.Can Kastro handle complex customer inquiries?
Kastro allows human handoff for complex or unique customer inquiries, ensuring that such issues are handled appropriately.Does Kastro offer a live chat feature?
Yes, Kastro provides a live chat widget for real-time customer interaction.How does Kastro assist during customer chats?
Kastro offers typing suggestions and collaborative answering, helping users find the right words and continue conversations smoothly.Is Kastro customizable?
Yes, Kastro allows customization of the help center and other features to suit specific support needs.What professions benefit most from using Kastro?
Professions such as Customer Support Representatives, Help Desk Managers, IT Support Teams, and E-commerce Support Specialists benefit greatly from using Kastro.