Used for
- Customer Support AutomationCustomer interaction analyticsMulti-channel customer serviceSelf-service customer portalsBrand-specific communication
Features
- Actionable insightsReal-time reportingGenerative AI-PoweredPre-trained modelsHigh security standardsCross-channel integrationBrand-consistent responsesCustomer data privacyAgent collaborationSelf-service capabilitiesConversational AI for personalized customer servicePre-trained with industry-specific LLMsSeamless integration across text-based channelsActionable insights with over 100 metricsGuaranteed data privacy and securityOn-brand response generationCollaborative and assistive AI capabilitiesEnhanced customer service representative productivityIntegration with existing customer service platformsReal-time customer interaction tracking
What is Gladly Sidekick?
Gladly Sidekick is an AI-powered customer service solution that provides personalized self-service experiences and enhances customer loyalty.How does Gladly Sidekick enhance customer service?
It uses generative AI to deliver fast, personalized support across multiple channels, empowering customer service representatives for efficient problem resolution.What are the key features of Gladly Sidekick?
Key features include conversational AI, pre-trained industry-specific LLMs, data privacy, actionable insights, and seamless channel integration.Is Gladly Sidekick secure?
Yes, Gladly Sidekick guarantees data privacy and security, ensuring customer data is never used to train third-party models.Can Gladly Sidekick be integrated with existing platforms?
Yes, it integrates seamlessly with existing customer service platforms, enhancing their capabilities.What channels does Gladly Sidekick support?
It supports all text-based channels including live chat, email, SMS, and social media, unifying conversations across a single timeline.What industries can benefit from Gladly Sidekick?
Industries with customer service needs such as retail, e-commerce, telecommunications, and more can benefit from Gladly Sidekick.Does Gladly Sidekick provide analytics?
Yes, it offers actionable insights with over 100 metrics to help understand and improve customer interactions.How does Gladly Sidekick ensure on-brand communication?
It uses pre-trained models and proprietary algorithms to deliver responses that are consistent with your brand's voice.What makes Gladly Sidekick unique?
Its combination of advanced AI, a people-centric platform, and the ability to deliver personalized, brand-aligned responses across channels makes it unique.