Used for
- Customer retention strategiesData-driven decision makingCustomer satisfaction improvementCustomer data unificationOmnichannel interaction analysisCustomer feedback aggregationPerformance issue identificationVoice of Customer (VoC) analysisOmnichannel communication analysis
Features
- Sentiment analysisCustomizable DashboardsReal-Time Trend AlertsOmnichannel data unificationAI-generated actionable insightsSurvey creation and integrationIntegration with review sitesAudio/video call analysisCSV data importKanban board for collaborationStreamlined analysis of omnichannel customer interactionsUnification of Voice-of-Customer data from multiple channelsAutomated data-driven improvement insightsTime-saving in data analysis and reportingSignificant reduction in customer support emailsImprovement in CSAT within monthsDecrease in customer churnConsolidated dashboard for VOC dataAbility to connect multiple review sitesAdvanced survey builder with multiple question typesOmnichannel customer interaction analysisAutomated VoC data collationActionable insights for customer retentionSimplified data analysis and reportingHigh ease of use and quality of supportReduction of customer support emailsImprovement in CSAT scoresBoost in conversion rates from marketing activitiesTime-saving in data analysisUnification of VoC data into a single platform
What does Eclipse AI do?
Eclipse AI unifies customer voice and amplifies insights by turning customer interactions into retention and revenue-driving intelligence.How does Eclipse AI help with customer interactions?
Eclipse AI streamlines the analysis of omnichannel customer interactions, providing automated insights for improvement.Can Eclipse AI reduce customer support emails?
Yes, Eclipse AI significantly reduces customer support emails by providing unified insights into customer feedback.What are the main benefits of using Eclipse AI?
Key benefits include time savings in data analysis, reduction in customer churn, improved CSAT, and a consolidated view of customer feedback.Who can benefit from using Eclipse AI?
Customer Experience Managers, Chief Experience Officers, Franchise Administrators, customer support teams, and marketing analysts can benefit from using Eclipse AI.Can Eclipse AI connect to multiple review sites?
Yes, Eclipse AI can connect to various review sites like Trustpilot, Google My Business, Facebook, and more.Does Eclipse AI offer a survey building feature?
Yes, Eclipse AI includes an advanced survey builder with support for multiple question types and distribution methods.What types of data can Eclipse AI unify?
Eclipse AI can unify Voice-of-Customer data from surveys, conversations, online reviews, and more.What kind of insights does Eclipse AI provide?
Eclipse AI provides data-driven improvement insights that help enhance customer retention and revenue.Is the Eclipse AI platform easy to use?
Yes, Eclipse AI has been rated #1 for ease of use on G2.What is Eclipse AI?
Eclipse AI is a platform that unifies and analyzes customer interactions across multiple channels to enhance retention and drive revenue growth.What features does Eclipse AI offer?
Eclipse AI offers features like omnichannel interaction analysis, automated VoC data collation, actionable insights, and simplified data analysis.Who can benefit from using Eclipse AI?
Customer Experience Officers, Franchise Administrators, Marketing Managers, Customer Support Teams, and Business Analysts can benefit from using Eclipse AI.How does Eclipse AI help in customer retention?
Eclipse AI provides actionable insights from customer interaction data which can be used to improve customer satisfaction and reduce churn.Can Eclipse AI integrate data from multiple sources?
Yes, Eclipse AI can collate data from social media, surveys, reviews, emails, and calls into a unified platform.Is Eclipse AI easy to use?
Yes, Eclipse AI is rated highly for ease of use and quality of support.Does Eclipse AI require a credit card for a trial?
No, you can start with a Professional trial for 30 days without a credit card.What are the pricing options for Eclipse AI?
Eclipse AI offers a Professional trial free for 30 days. Contact their sales team for pricing details beyond the trial period.What improvements can businesses expect with Eclipse AI?
Businesses can expect improvements in CSAT scores, reduction in support emails, and boosts in conversion rates.How does Eclipse AI unify customer data?
Eclipse AI unifies customer data by integrating various VoC sources into a single platform for comprehensive analysis.