Used for
- Project managementContract managementIT supportBilling and invoicingManaged Service Providers
Features
- Mobile and Desktop AccessProject managementTime trackingMobile app supportAdvanced reporting toolsQuality assuranceChat-based Service DeskCustomer OnboardingSLA ManagementMicrosoft Teams IntegrationChat-based TicketingBilling AutomationMulti-channel AnnouncementsConversational TicketingCentralized contract managementChat-Based Project ManagementIntelligent Quality AssuranceMulti-Channel AlertsEffortless Billing Integration
What is DeskDay?
DeskDay is a Professional Services Automation (PSA) solution tailored for Managed Service Providers (MSPs) offering chat-based tools for service desk, project management, billing, and more.How does DeskDay support ticketing?
DeskDay offers a chat-based ticketing system that allows for quick resolution by converting service desk tickets into direct chat interactions.Can DeskDay integrate with Microsoft Teams?
Yes, DeskDay seamlessly integrates with Microsoft Teams, providing a multichannel ticketing app for enhanced IT support.What platforms is DeskDay available on?
DeskDay is available on both mobile and desktop platforms, ensuring flexibility and accessibility for users.How does DeskDay handle billing?
DeskDay simplifies billing by integrating timesheets and contracts for an efficient and precise billing process.Does DeskDay offer project management features?
Yes, DeskDay includes chat-based project management, allowing for real-time collaboration, milestone planning, and task tracking.What quality assurance features does DeskDay provide?
DeskDay includes intelligent quality assurance to automate checks for missing notes, work hours, SLAs, and feedback in tickets and projects.Who can benefit from using DeskDay?
DeskDay is ideal for IT Support Specialists, Project Managers, Billing Coordinators, Help Desk Managers, and Service Delivery Managers.What makes DeskDay unique for MSPs?
DeskDay is the world's first chat-based ticketing experience for MSPs, offering comprehensive tools to enhance IT support and service delivery.How does DeskDay keep users informed?
DeskDay uses multi-channel alerts to keep end-users updated about outages and maintenance, ensuring they are always in the loop.