Used for
- Multi-channel CommunicationKnowledge base managementCustomer Support ManagementAutomated Customer InteractionData Analytics in Customer Service
Features
- Seamless website integrationPriority SupportKnowledge baseAnalytics and ReportingAI-powered chatbotsLive ChatAccount ManagementComprehensive Knowledge BaseMulti-channel integrationAutomated TicketingHigh AvailabilityCustomizable AI ChatbotAdvanced analytics and reportingPriority support for pro and enterprise usersReal-Time Live Chat SupportAutomated Ticketing SystemHigh Availability with 24/7 SupportCustomizable and Trainable AI
What is ChatFlow App?
ChatFlow App is an AI-driven customer support tool designed for startups and SMEs to enhance client interactions through live chat, AI chatbots, automated ticketing, and more.Who can benefit from using ChatFlow App?
Customer support teams, small business owners, e-commerce managers, IT support specialists, and service managers can greatly benefit from using ChatFlow App.How does ChatFlow improve customer satisfaction?
ChatFlow improves customer satisfaction by allowing real-time communication, providing instant support through AI chatbots, and offering self-service options via a comprehensive knowledge base.Can ChatFlow integrate with other communication channels?
Yes, ChatFlow offers multi-channel integration with platforms like email and social media for a unified customer support experience.Does ChatFlow offer analytics and reporting tools?
Yes, ChatFlow provides advanced analytics and reporting tools to gain insights into customer interactions and AI performance, aiding in the improvement of support processes.Is ChatFlow available 24/7?
Yes, ChatFlow ensures high availability with its 24/7 AI-driven chatbots, offering consistent support to customers at all times.Is there a setup fee for ChatFlow App?
No, there are no setup fees involved when signing up for ChatFlow App, and you can cancel anytime.What is the price for the basic plan of ChatFlow App?
The basic plan for ChatFlow App costs $59.99 per month and is suitable for small businesses handling up to 1,000 customer interactions monthly.Can ChatFlow App handle complex customer inquiries?
Yes, while the AI chatbots can manage routine inquiries, human agents can focus on more complex tasks with the support of AI features.Does ChatFlow provide an option for creating a knowledge base?
Yes, ChatFlow allows you to create and customize a comprehensive knowledge base, reducing the volume of support tickets by empowering customers with self-service options.